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FAQ

WHERE ARE YOU LOCATED?

Niagara ON, Canada

We are an exclusively online, licensed home-based bakery located in Niagara, Ontario, Canada.

 

While we don't have a dedicated storefront, we do offer $5 delivery in Niagara (free for 2+ boxes) and pick-up in St. Catharines on Ellis Ave or Stoney Creek on Millen Rd (full pick-up address is provided at Order Confirmation).

how do I place an order?

ORDER ONLINE

Orders open every Sunday @ 9:00am through midnight Wednesday (or until sold out) for delivery or pick-up this weekend using our order form. Boxes are $28/dozen and include two flavors of your choice from our rotating menu. Assorted dozens are occasionally available for $30/dozen.

An invoice will be sent to confirm your order, which is valid until end of day. Payment via etransfer is required before end of day to confirm your order. All sales are final.

 

Invoices are created and sent manually the day you place your order. If you did not receive an invoice, please check your junk or spam inbox. Orders submitted after hours will be invoiced the next day.

HOW WILL I RECEIVE MY ORDER?

DELIVERY OR PICK-UP

If you selected delivery in Niagara:

All deliveries take place between 9:00am to 7:00pm. You will receive a two hour delivery window the day before your order date. Timeframe will be approximate. Delivery may run earlier or later depending on weather and/or traffic conditions. We will always do our best to be on time.

 

Box(es) will be placed on your front porch for contactless delivery, unless otherwise specified. Please bring them inside as soon as possible to avoid animals, theft, and unfavorable weather conditions. We are not responsible for damaged or stolen products once cookies are on your property. All sales are final.

 

If you selected pick-up in St. Catharines or Stoney Creek:

Please refer to the bottom of your Invoice for your selected pick-up time and address. You will also receive a pick-up reminder the day before your order date. Please arrive within your selected pick-up time. Rescheduled pick-ups are not guaranteed. All sales are final.

 

If you did not receive a delivery window or pick-up reminder via email the day before your order date, please check your junk or spam inbox.

ARE YOUR COOKIES NUT FREE?

NO THEY ARE NOT

While some of our flavors do not contain physical nuts in them, we are not a nut-free facility.

Cookies also contain other common allergens such as egg, dairy, and gluten.

HOW DO I STORE THE COOKIES?

STORAGE TIPS

Once you receive your order, transfer the cookies to an airtight container, storing them at room temperature for up to one week.

Cookies can also be frozen for up to two months by laying them flat in a zipped-top freezer bag, lined side-by-side (not stacked on top of one another). When you are ready to enjoy, allow the cookies to come to room temperature on the countertop.

 

Warming up the cookies in the microwave, toaster oven, air fryer, or traditional oven is optional but highly recommended. Once cooled, transfer the cookies to an airtight container for storage as mentioned above.

DO YOU CATER SPECIAL EVENTS?

YES WE DO

Catering is available all year round with a minimum order of two dozen. Cookies can be packaged in our regular boxes or packaged individually in heat-sealed food-grade cellophane. Individual-sized boxes are also available. 

 

Catering orders can be personalized with custom stickers as part of the packaging for individual cookies. Custom stickers are not provided and will need to be ordered separately from a printing vendor of your choice. Sticker drop-off can be arranged if you would like us to apply them onto the cookies for you.

 

You are welcome to choose your cookie flavors from our rotating menu. If you would like to choose from our full list of available flavors, including those currently off-the-menu, please contact us.

 

Catering orders can be placed using our contact form or by email.

DO YOU HAVE VEGAN OR GLUTEN-FREE OPTIONS?

NOT AT THIS TIME

We do not currently offer vegan or gluten-free cookies.

HAVE ANOTHER QUESTION? Contact us.

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