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FAQ

HOW WILL I RECEIVE MY ORDER?

DELIVERY OR PICK-UP

Delivery in Niagara is exclusive to Grimsby, Beamsville, Vineland, Jordan, St. Catharines, Thorold, Fonthill, Pelham, Welland, Niagara Falls and Niagara-on-the-Lake.

All deliveries take place between 10:00 am to 4:00 pm. A 2 hour delivery window will be sent the morning of your order date. Cookies should be brought inside as soon as possible to avoid animals and unfavorable weather conditions. We are not responsible for damaged products once cookies are on your property.

 

Local pick-up is available in St. Catharines (off Glendale) from 11:00 am to 1:00 pm and Stoney Creek (off Hwy 8) from 4:00 pm to 6:00 pm. The pick-up address will be provided at Order Confirmation. Pick-up reminders are also sent the day before your order date. All pick-ups are spaced to encourage social distancing, so we ask that you arrive on time.

how do I place an order?

ORDER ONLINE

Advance pre-order is required and processed through our website form

Orders open every Monday for delivery or pick-up the following weekend. Once sold out, a new order re-opening date will be posted.

An invoice for etransfer payment will be sent to confirm your order. Payment must be made within 24 hours to secure your spot. If you submitted an order and have not heard from us, please check your junk mail for the Order Confirmation email or contact us if you didn't receive one.

If you require cookies on a date that is no longer available, please let us know and we will do our best to accommodate your request.

how many cookies come in a box?

ONE DOZEN

Boxes are $25 and includes two flavors of your choice to make up one dozen cookies. At this time, we are not able to offer assorted boxes.

Minimum order is one dozen. All sales are final.

ARE YOUR COOKIES NUT FREE?

NO THEY ARE NOT

While most of our recipes do not contain physical nuts in them, we are not a nut-free facility.

 

Due to the high possibility of cross contamination, we cannot guarantee that our cookies or the ingredients we purchase to make them have come into contact with peanuts, nuts or other allergens.

Also contains egg, dairy, and gluten.

DO YOU HAVE A STORE FRONT?

NO WE DO NOT

We are a licensed home-based business located in Niagara, Ontario, Canada with operations that are exclusively online and by advance pre-order only.

WHAT is THE BEST WAY TO STORE THE COOKIES?

STORAGE TIPS

Maximize the shelf life of your cookie order by transferring them to an airtight container for storage up to one week.

For the ultimate Boxed Cookies experience, cookies are best consumed within a few days, but can also be frozen for future consumption by laying cookies flat in a zipped-top bag. When you're ready to enjoy, allow them to come to room temperature before popping them in the oven for a couple of minutes at 350F.

DO YOU DO WHOLESALE OR INDIVIDUALLY PACKAGED COOKIES?

YES WE DO

We offer individually packaged cookies for special occasions, party favors, gift boxes, events and catering orders. Each cookie is heat-sealed in food-grade cellophane and packaged in a pillow box. Cookies are to be ordered by the dozen, with a minimum order of one dozen. 

 

Please contact us for wholesale pricing.

DO YOU OFFER VEGAN OR GLUTEN-FREE OPTIONS?

NOT AT THIS TIME

We do not currently offer vegan or gluten-free options out of safety concerns for those who have an intolerance or allergy. 

HAVE ANOTHER QUESTION? contact us.