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FAQ

HOW WILL I RECEIVE MY ORDER?

DELIVERY OR PICK-UP

Delivery in Niagara is $5 (free for two boxes or more) to the following cities: Grimsby, Beamsville, Vineland, Jordan, St. Catharines, Thorold, Pelham, Welland, Niagara on the Lake, Niagara Falls, Port Colborne, Wainfleet, and Fort Erie.

All deliveries take place between 9:00am to 7:00pm. A 2 hour delivery window will be sent the day before your order date. Cookies should be brought inside as soon as possible to avoid animals and unfavorable weather conditions. We are not responsible for damaged or stolen products once cookies are on your property.

 

Free local pick-up is available in St. Catharines (Ellis Ave) and Stoney Creek (Millen Rd). The pick-up address will be provided at Order Confirmation. Pick-up reminders are also sent the day before your order date. Please arrive within your selected pick-up time. Rescheduled pick-ups are not guaranteed.

how do I place an order?

ORDER ONLINE

One week advance pre-order is required and processed through our website form

Orders open every week for delivery or pick-up next weekend. Once sold out, a new order re-opening date will be posted.

An invoice for etransfer payment will be sent to confirm your order. Payment must be made before end of day to secure your spot. If you submitted an order and have not heard from us, please check your junk mail for the Order Confirmation email or contact us if you didn't receive one.

If you require cookies on a date that is no longer available, please let us know and we will do our best to accommodate your request.

ARE YOUR COOKIES NUT FREE?

NO THEY ARE NOT

While some of our recipes do not contain physical nuts in them, we are not a nut-free facility.

 

Due to the high possibility of cross contamination, our cookies or the ingredients we purchase to make them may come into contact with peanuts, nuts or other allergens.

Also contains egg, dairy, and gluten.

HOW DO I STORE THE COOKIES?

STORAGE TIPS

Maximize the shelf life of your cookie order by transferring them to an airtight container for storage up to one week.

Cookies can also be frozen for future consumption for up to one month by laying them flat in a zipped-top bag, lined side by side (not stacked on top of one another).

 

When you're ready to enjoy, allow cookies to come to room temperature on the countertop before popping them in the microwave or oven @ 350F for a few seconds. Warming up is optional but highly recommended for that melty, fresh-out-the-oven experience. Transfer cookies to an airtight container for storage.

DO YOU DO CATERING OR SPECIAL EVENTS?

YES WE DO

We offer individually packaged cookies for special occasions, party favors, gift boxes, events and catering orders. Each cookie is heat-sealed in food-grade cellophane with optional packaging in a white pillow box. Cookies are to be ordered by the dozen, with a minimum order of one dozen. 

 

Please contact us for more information.

DO YOU OFFER VEGAN OR GLUTEN-FREE OPTIONS?

NOT AT THIS TIME

We do not currently offer vegan or gluten-free options out of safety concerns for those who have an intolerance or allergy. 

HAVE ANOTHER QUESTION? Contact us.